These terms & conditions govern the use of lunamossflowers.com.au and the purchase of any goods from it. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers & limitations of liability. You also acknowledge that you have read and & understood these terms & conditions. Luna Moss Flowers reserves the right to amend or update this information at any time without proving notice.
If you do not agree or are unable to agree with ANY of the terms & conditions then you must not place an order or enquire. All discrepencies will be referenced back to the terms of all orders, quotes, emails, or any forms of communication with Luna Moss Flowers. Any enquiries regarding these terms can be directed to firstname.lastname@example.org
It is an essential pre-condition to using our website that you agree and accept that Luna Moss Flowers is not legally responsible for any loss or damage you might suffer, related to your use of the website, Luna Moss Flowers, whether from errors or omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
All quotes produced by Luna Moss Flowers are valid for 30 days. Full payment of ALL events are required 14 days PRIOR to event date. Events are confirmed upon receiving of payment, unless specified by Luna Moss Flowers head of events. All props provided by Luna Moss Flowers are the property of Luna Moss Flowers and provided on a hire-only basis, unless purchased by the customer or client. Luna Moss will collect all hired items unless specified by Luna Moss head of events, props are to be returned by client. This must be within 7 days of event date, if hired items are damaged by customer or client, this will incur additional fees to the value of prop.
If collection of hired items outside of business hours an additional charge will be incurred. Luna Moss reserves the right to photograph all arrangements upon installations for promotional material use.
Luna Moss handles returns and processes refunds in accordance with the Australian Consumer protection legislation.
All quotes produced by Luna Moss Flowers are valid for 30 days. All weddings require a 20% non-refundable deposit to secure the date, unless specified by Luna Moss Flowers Head of Weddings. Full payment of all weddings is required 28 days days prior to wedding date. If collection of hired items outside of business hours an additional fee will incur. Luna Moss reserves the right to photograph all arrangements for promotional material use. Cancellations made within 1 month will result in loss of the complete payable amount. All props or hired items provided are the property of Luna Moss and are provided on a hire-only basis, unless purchased by customer or client. Luna Moss collects all props, unless specified by Head of Weddings. If props are to be returned by the client, this must occur within 7 days of wedding date.
Products provided by Luna Moss are of a perishable, natural item and flowers lifespan is dependant on species, weather resulting in some flower varieties living longer than others. Flowers are a product of nature and Luna Moss accepts no responsibility for flowers wilting in over 25C heat. We need to be notified on the day of the wedding if there are any problems with the items or goods. By accepting these Terms & Conditions you are acknowledging there will be discrepancies between acts of nature, produced goods and flower lifespan.
Luna moss will not be liable for non-delivery that includes acts of nature, road closures, changes and updates to contract.
Sign-off of any changes no less than 7 days before wedding date.
Event & Wedding Payments
All payments made by VISA and Mastercard will incur a 1.5% processing fee, payments made by American Express will result in a 3% processing fee.
Refunds & Warranties